Shipping policy
Where We Ship
We ship Australia-wide and to New Zealand via Australia Post.
Processing Time
Orders are packed and dispatched within 1–2 business days. During sales, launches, or public holidays, processing may take a little longer. You'll receive a tracking email once your order is on its way.
Australia Shipping (AUD)
The more you spend, the less you pay to ship — and orders over $80 ship free!
| Shipping Type | Under $50 | $50–$79.99 | $80+ |
|---|---|---|---|
| Standard (3–7 days) | $8 | $5 | FREE 🎉 |
| Express (1–4 days) | $12 | $8 | FREE 🎉 ($100+) |
New Zealand Shipping (NZD)
The same goes for New Zealand — spend more, save more on shipping!
| Shipping Type | Under NZ$75 | NZ$75–NZ$149.99 | NZ$150+ |
|---|---|---|---|
| Standard (4–7 days) | NZ$17 | NZ$8 | FREE 🎉 |
Delivery times are estimates and may vary due to customs processing or carrier delays.
Tracking
You'll receive a tracking link by email once your order has been dispatched, so you can follow your parcel every step of the way.
Wrong Address?
Please double-check your shipping address at checkout. We cannot take responsibility for delays or lost parcels caused by incorrect or incomplete address details.
Lost or Delayed Parcels
Once your order has been handed to Australia Post, delivery is managed by the carrier. We'll gladly assist where possible, but we cannot accept responsibility for carrier delays or parcels marked as delivered.
Damaged Parcel?
If your parcel arrives damaged, please contact us within 48 hours of delivery at liorabyleony@gmail.com with:
- Your order number
- Photos of the damaged parcel and products
- An unboxing video as supporting evidence
We'll work with you to resolve the issue as quickly as possible.
Questions?
📧 liorabyleony@gmail.com — we're always happy to help!